Frequently Asked Questions

How do I choose the right company to sign up with to process my credit cards?

Credit card processing has become more complex. With ever-increasing bank fees, selecting the right company is not an easy step. Since most good businesses are built on reputation, partnering with another local company with an established track record is key. Also local Better Business Bureau members are great candidates. Lastly, ensure your selection will provide timely and efficient service. More money can be lost by fighting with a company that will not service your account immediately.

I am so confused that my fees seem so high!  How do
I know what I am paying?

If you are a new business, don’t agree to anything until you have approved the final paperwork. If you are an existing business, you probably signed up without full knowledge of how the fees were issued. Go to our rate calculator to see if you are currently paying too much.

What is Non Qualified transactions and why have I not heard
of it?

Non Qualified transactions are typically business
cards, international cards or keyed in transactions with incomplete
information inputted to qualify for a lower rate. In some cases
these charges can be as high as two to three times a standard
card rate. Go to our rate calculator to see if you are paying
too much.

Why buy a terminal when I can get a free one?

As we all know –  nothing is free in this world without
a catch involved. In most cases, you are paying for that terminal
through undisclosed fees and getting a terminal that is slow
and out of date. Retriever offers terminals at a fair price
backed by customer service after the sale. Call us for a full
cost comparison.